Purchase Process

 

How to Place an Order

Shopping online with Landscapegear is simple and secure. You do not need to create an account before placing an order.

  1. Select the products you would like to purchase and click Add to cart.
  2. Open your cart to review the products and quantities.
  3. When you are ready, click Check out.
  4. Enter or confirm your contact and delivery information.
  5. Select the available delivery option. Delivery is free on orders of R1,000 or more.
  6. Choose your preferred payment method and follow the instructions shown at checkout.
  7. Review your order and complete the purchase.
  8. You will receive an order confirmation by email.
  9. Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

Courier tracking may only become active after the parcel receives its first scan. Dispatches, collections and deliveries generally take place during business hours and may be affected by weekends and public holidays.

For assistance with an order or delivery, please contact us through the website chat, our [contact page] or at info@landscapegear.co.za.

Payment Policy

Currency

All prices are displayed in South African rand (ZAR).

Payment Options

We accept:

  • Secure online card payments through Payfast
  • Electronic funds transfer (EFT)

The payment options available for your order will be displayed at checkout.

EFT Payments

  • Select EFT during checkout and follow the payment instructions provided after placing your order.
  • Please use your order number as the payment reference.
  • Send a valid proof of payment to info@landscapegear.co.za.
  • EFT payments are verified manually during business hours. Orders will only be processed once payment has been verified.
  • If we cannot verify the proof of payment, the order will be processed once the funds have cleared in our account. Interbank transfers may take 24–48 business hours to clear.
  • Where a transaction requires additional fraud verification, we may wait for the funds to clear before dispatching the order. We will contact you if this affects your order.

Card Payments

  • Secure card payments are processed by Payfast.
  • We accept eligible Visa and Mastercard cards issued by South African and international banks.
  • Your bank may require additional authentication, such as an OTP or approval through its banking app.
  • All transactions remain subject to authorisation and fraud screening by the issuing bank and payment provider.
  • If we create an order on your behalf, we can email you a secure payment link.