Delivery Information

We pride ourselves on fast, reliable delivery from our Cape Town warehouse.

Delivery Charges

• Delivery is free on orders of R1,000 or more.
• A flat delivery fee of R150 applies to orders under R1,000.
• Any applicable delivery charge will be shown at checkout.

Estimated Delivery Times

Delivery times are calculated from the date of dispatch:

• Main centres: Generally 0–2 business days.
• Large items: Large tripods, backpacks and other bulky products may be sent using an economy service and generally take 2–3 business days.
• Outlying and remote areas: Generally 3–4 business days.

These are estimates rather than guaranteed delivery times. Remote destinations, severe weather, courier delays and other factors outside our control may affect delivery.

Dispatch Cut-Off Time

Orders placed and paid before 13:00 on a business day will generally be dispatched on the same day, provided all items are in stock.

Orders placed or paid after 13:00 will generally be dispatched on the next business day.

Orders paid by EFT will only be dispatched once payment has been verified.

Same-Day Delivery in Cape Town

Same-day delivery is available for eligible orders within the greater Cape Town area.

Orders must be placed and paid by 09:00 to qualify. Delivery generally takes place between 15:00 and 17:00, although the courier may arrive later during busy periods.

Same-day delivery is subject to the delivery address, product availability and courier capacity.

Collection

Collection is available by prior arrangement only and cannot be selected at checkout. Please contact us to arrange collection.

Collection hours: Monday to Friday, 08:00–15:00. Closed on weekends and public holidays.

We will confirm when your order is ready and provide the collection details. Orders will only be released once payment has been confirmed. Where necessary, we may wait for EFT funds to reflect in our account before releasing the order.

Order Tracking

You will receive a shipping confirmation containing your tracking link once your order has been dispatched.

Tracking may not display information immediately. It generally becomes active after the parcel has been collected and scanned by the courier. Please use the tracking link provided for delivery updates.

Delivery Times and Special Requests

Courier delivery times cannot be guaranteed. We are unable to arrange delivery at a specific time, so please use an address where someone will be available to receive the parcel during business hours.

Shipping Insurance

You do not need to purchase separate shipping insurance. Landscapegear remains responsible for your order until it has been delivered to the address provided.

If your parcel is lost or damaged in transit, please contact us immediately so that we can investigate and arrange an appropriate replacement or resolution. Please retain the product, packaging and delivery documentation if an item arrives damaged.

Unsuccessful Deliveries

Please provide a complete delivery address, a valid telephone number and any access instructions required by the courier.

If nobody is available to accept the parcel, the courier will generally make another delivery attempt. If the parcel is returned to us because delivery could not be completed, we will contact you to arrange redelivery. Additional courier charges may apply.