Do you have the item in stock?
Each product has one of the following stock indicators
- In stock: We have stock at our local warehouse
- Special order: We don't carry local stock of this item or it has sold out. Get in touch to confirm stock availability and ETA to place an order.
Delivery options and what they cost
We pride ourselves on FREE lightning fast shipping. Apart from large f-stop gear orders, most of our items ship overnight and the daily cutoff is 14:00. You can read more on the deliveries page or get in touch for a confirmed delivery date and time.
Can I collect my parcel?
Yes, you can collect your order from our office in Bosman's Crossing, Stellenbosch (09:00 - 17:00). Just choose the collection option at checkout- we'll follow up with the specifics. Please note that we are very strict about payment if collecting. We will not release any goods if we are not 100% comfortable about payment. We accept the following as payment confirmation in order to release the goods. Please call or message Rudolph on 061 468 1931 if you have any questions.
- Payfast Card Payment (any customers, new or returning)
- EFT from FNB to FNB, pending fund clearance (any customers, new or returning)
- Normal EFT from other banks to FNB (return customers only)
- Instant EFT from other banks to FNB, pending fund clearance (Any customers, new or returning)
- Cash (any customers, new or returning)
What payment options are available?
- EFT via Payfast
- Credit card: VISA & Mastercard
What is your policy on returns and or exchanges?
We are more than happy to exchange any product for something else or a full refund* if you feel that the item you chose isn’t quite right for you. See our Return Policy page for more.
*If paying with any card, 4.5% of the transaction value goes to the credit card payment facilitation company. "Full Refund" means that we will return the full amount we received after the credit card service fees. If you are at all unsure that what you're buying is ideal for you, rather opt for EFT payment to be safe.
Where is my order? How can I track my order?
You will receive an email with your tracking number once your order has been collected by our couriers. You can also find tracking number for your orders under "My account"