Do you have the item in stock?
Each product has one of the following stock indicators
- In stock: We have stock at our local warehouse
- Out of stock: We do not have stock, but there is more on the way. You can get in touch with the chat app or contact form for an ETA.
- Special order: We do not carry stock of special order items. If you would like to place an order for a special order item, get in touch to get an estimate on delivery time. (This feature will be implemented in week 3 of December 2018)
Delivery options and what they cost
We pride ourselves on FREE lightning fast shipping. Apart from large f-stop gear orders, most of our items ship overnight and the daily cutoff is 14:00. You can read more on the deliveries page or get in touch for a confirmed delivery date and time.
Can I collect my parcel?
Though we have plans for a physical store in the pipeline, we are currently an online only store. We do understand that from time to time you needed the gear yesterday. In this case you can get in touch to arrange collection in Kuils River, Cape Town.
What payment options are available?
- EFT via Payfast
- Credit card: VISA & Mastercard
What is your policy on returns and or exchanges?
We are more than happy to exchange any product for something else or a full refund* if you feel that the item you chose isn’t quite right for you. See our Return Policy page for more.
*If paying with any card, 4.5% of the transaction value goes to the credit card payment facilitation company. "Full Refund" means that we will return the full amount we received after the credit card service fees. If you are at all unsure that what you're buying is ideal for you, rather opt for EFT payment to be safe.
Where is my order? How can I track my order?
You will receive an email with your tracking number once your order has been collected by our couriers. You can also find tracking number for your orders under "My account"