Do you have the item in stock?
Products are either in stock, out of stock (sold out) or special order.
- In stock: We have stock at our local warehouse. You can see how many we have in stock, add these products to your cart and check out.
- Sold out: We usually carry stock of this item but it has sold out. Please get in touch to get an ETA and reserve and incoming product. Or use the "Email me when available" button to get an email when new stock arrives.
- Special order: We don't carry local stock of this item. Get in touch to confirm stock availability and ETA to place an order.
Delivery options and what they cost
We pride ourselves on lightning fast shipping, FREE on all orders over R1000. For orders under R1000 a courier fee of R120 will apply. Apart from large f-stop gear orders and large tripods, most of our items ship overnight and the daily cutoff is 13:00. You can read more on the deliveries page.
Can I collect my parcel?
Yes, you can collect your order from our warehouse in Saxenburg Park, Blackheath (08:00 - 14:00). Just choose the collection option at checkout- we'll follow up with the specifics. Please note that we are very strict about payment if collecting. We will not release any goods if we are not 100% comfortable about payment. We accept the following as payment confirmation in order to release the goods.
- Payfast Card Payment (any customers, new or returning)
- EFT from FNB to FNB, pending fund clearance (any customers, new or returning)
- Normal EFT from other banks to FNB (return customers only)
- Instant EFT from other banks to FNB, pending fund clearance (Any customers, new or returning)
- Cash (any customers, new or returning)
What payment options are available?
What is your policy on returns and or exchanges?
We are more than happy to exchange any product for something else or a full refund* if you feel that the item you chose isn’t quite right for you. See our Return Policy page for more.
*If paying with any card, 4.5% of the transaction value goes to the credit card payment facilitation company. "Full Refund" means that we will return the full amount we received after the credit card service fees. If you are at all unsure that what you're buying is ideal for you, rather opt for EFT payment to be safe.
Where is my order? How can I track my order?
You will receive an email with your tracking number once your order has been collected by our couriers. You can also find tracking number for your orders under "My account"